Refund and Cancellation Policy

At Quick Pizza Order, customer satisfaction is our top priority. We act as an independent order management service that connects you with local third-party pizza vendors. Since we facilitate fresh food orders, our refund policy is designed to be fair to both our customers and our kitchen partners.

1. Order Cancellations

• Time Limit: Orders can only be cancelled within 5 minutes of the phone confirmation call.

• Dispatch Rule: Once an order has been dispatched to the local kitchen for preparation, we cannot offer a cancellation or a full refund.

2. Quality and Order Issues If there is a problem with your order, please call us immediately at (888) 674-9133.

• Incorrect Orders: If you receive the wrong toppings or the wrong size, we will coordinate with the local vendor to either remake your pizza or provide a partial refund.

• Food Quality: If the pizza is cold or does not meet quality standards, we will investigate with the vendor to ensure a satisfactory resolution (credit or refund).

3. Payment and Refunds

• Original Payment Method: All approved refunds will be processed back to the original payment method (Credit/Debit Card) used during the phone transaction.

• Processing Time: Please allow 3 to 5 business days for the refund to reflect on your bank statement, depending on your financial institution.

• No Cash Refunds: As we operate through secure phone billing, we do not offer cash refunds.

4. Non-Refundable Items

• Delivery Fees: Any applicable delivery charges are non-refundable once the delivery attempt has been made.

• Consumed Orders: Orders that have been fully or significantly consumed are not eligible for refunds.

5. Contact Us For any questions regarding your refund or to report an issue with your meal, contact our support team at:

Phone: (888) 674-9133

Email: info@quickpizzaorder.store